At DAYNTREk, we aim to process and dispatch your order as quickly as possible. This policy explains our delivery and dispatch arrangements.
DISPATCH
Orders are generally dispatched within 24 hours of being placed, Monday to Friday, excluding public holidays.
Once your order has been dispatched, tracking information will be provided where available.
During busy periods, promotions or unforeseen circumstances, dispatch may take longer. If there is a significant delay, we will endeavour to keep you informed.
DELIVERY TIMES
Delivery times are estimates only and are determined by the third-party delivery provider used for your order.
For Australian orders, standard delivery will generally take approximately 5–10 business days after dispatch. Regional and remote areas, including Western Australia, Far North Queensland and the Northern Territory, may require additional delivery time.
Delivery times may vary due to:
- delivery location;
- weekends and public holidays;
- peak periods;
- weather or other unforeseen events; and
- delays experienced by the delivery provider.
DAYNTREk does not guarantee delivery within a particular timeframe where the delay is caused by a third-party delivery provider.
DELIVERY ISSUES
If your order arrives damaged, is missing items or appears to have been lost in transit, please contact us at admin@dayntrek.com within 7 days of delivery, where possible.
Please provide your order number and any relevant photographs or supporting information.
We will work with you and the relevant delivery provider to investigate the issue and assist with an appropriate resolution.
Your rights under applicable consumer protection laws are not affected by this policy.
DELIVERY ATTEMPTS
If you are not available when your order is delivered, the delivery provider may leave the parcel in a safe location, leave a collection notification or arrange another delivery attempt, depending on the service and delivery instructions provided.
Once your order has been handed to the third-party delivery provider, delivery is subject to that provider's terms, conditions and delivery procedures.
DELIVERY ADDRESS
Please ensure your delivery details are correct when placing your order.
DAYNTREk cannot be responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
STOCK AVAILABILITY
We make reasonable efforts to ensure products displayed on our website are available for purchase.
If an item you have ordered is unavailable or we are unable to fulfil your order, we will contact you as soon as reasonably possible to discuss available options, which may include a backorder, alternative product or refund.
B2B & CUSTOM BRANDED UNIFORMS
For B2B, corporate, custom branded or specially produced uniform orders, production and dispatch timeframes will be confirmed at the time of order.
These timeframes may vary depending on product availability, order quantities, customisation, embroidery, printing and other production requirements.
DELIVERY COSTS
Applicable delivery charges will be displayed during the checkout process.
Any free or promotional delivery offers will be subject to the terms stated at the time of the offer.
INTERNATIONAL ORDERS
For international delivery enquiries, please contact our Australian team:
DAYNTREk
Dayntrek Pty Ltd
ABN: 68 356 575 846
Email: admin@dayntrek.com
Australia
CONTACT US
If you have any questions about your delivery or order, please contact:
DAYNTREk
Email: admin@dayntrek.com
Website: dayntrek.com
Please include your order number and tracking information, where available