At DAYNTREk, we want you to love your purchase. This policy explains how we handle faulty items, change-of-mind returns, exchanges and refunds.
Nothing in this policy limits your rights under applicable consumer protection laws, including the Australian Consumer Law or applicable New Zealand consumer protection laws.
RETURN AUTHORISATION (RA)
All returns require a Return Authorisation (RA) number before being sent to us.
To request a return, please email admin@dayntrek.com with your order number, reason for the return and any supporting documents or images.
Once your return has been reviewed, we will provide you with an RA number and return instructions.
Please do not send an item back without an RA number, as we may be unable to process the return.
FAULTY OR DEFECTIVE ITEMS
If you receive an item that is faulty, defective or damaged, please contact us at admin@dayntrek.com as soon as possible.
Please include:
- your order number or proof of purchase;
- a description of the issue; and
- clear photographs or images showing the fault.
The item may need to be returned to us for assessment.
If the item is confirmed to be faulty due to a manufacturing or material defect, we will provide an appropriate remedy, which may include a repair, replacement or refund depending on the circumstances and applicable consumer law.
Normal wear and tear, stains, fading, misuse or accidental damage are not generally considered manufacturing faults.
CHANGE OF MIND
While we are not legally required to offer refunds or exchanges for change-of-mind purchases, we want you to be happy with your DAYNTREk purchase.
For full-price items, we may offer store credit where:
- the return is requested within 15 days of purchase;
- the item is unworn and in original condition;
- the item is unmarked and shows no signs of wear or use;
- all original labels, swing tags, barcodes and tickets are attached; and
- proof of purchase is provided.
Change-of-mind returns must have an approved RA number before being sent to us.
SALE & PERSONALised ITEMS
Sale items are not eligible for change-of-mind returns, exchanges or store credit.
Personalised, customised, embroidered, branded or specially produced items are also not eligible for change-of-mind returns.
This does not affect your rights where an item is faulty, defective or otherwise covered by applicable consumer protection laws.
STORE CREDIT
Approved change-of-mind returns will be issued as DAYNTREk store credit rather than a refund to the original payment method.
If you require a different size or product, you can use your store credit towards a new purchase, subject to availability.
B2B & CORPORATE ORDERS
Corporate uniforms, branded products, customised products and bulk B2B orders may be subject to different return conditions.
Change-of-mind returns may not be available for products that have been specifically produced or customised for a business or organisation.
If you have an issue with a B2B or corporate order, please contact admin@dayntrek.com with your order details and supporting information.
All B2B returns require an RA number before being sent to us.
RETURNING YOUR ITEM
Once your return has been approved, we will provide you with the return instructions.
Please package your return securely and use a tracked delivery service. We recommend keeping your tracking information until your return has been received and processed.
For change-of-mind returns, the customer is responsible for the cost of returning the item to us.
Return Address
DAYNTREk – Returns
2 Alpine Crescent
Banya QLD 4551
Australia
Do not send your return to this address until you have received an RA number from DAYNTREk.
REFUNDS
Where a refund is approved, it will generally be processed to the original payment method.
Once processed by DAYNTREk, it may take several business days for the refund to appear in your account depending on your bank, card provider or payment provider.
CONSUMER GUARANTEES
DAYNTREk products are covered by consumer guarantees that cannot be excluded under applicable law.
For Australian customers, the Australian Consumer Law provides rights and guarantees relating to products.
For New Zealand customers, applicable rights under New Zealand consumer protection laws, including the Consumer Guarantees Act 1993, also apply.
Nothing in this policy is intended to remove, restrict or limit any consumer rights that cannot legally be excluded.
QUESTIONS ABOUT A RETURN
If you are unsure about a return or have any questions, please contact us before sending your item.
DAYNTREk
Dayntrek Pty Ltd
ABN: 68 356 575 846
Email: admin@dayntrek.com
Website: dayntrek.com
Please include your order number and any relevant photographs or supporting information.